Selling SharePoint Services Internally

SharePoint is BIG. It’s a large complex platform that enables users to create a limitless number of possible solutions. It is also scary, largely unknown to many people, and difficult to understand how to use/apply successfully for a specific business need.

If your organization has SharePoint odds are you have some SharePoint “Experts” who know SharePoint very well. In a way that group is a consulting company internally. Often they identify opportunities, gather requirements, build solutions and train users.

So how do they sell those services to users internally? If I am a department head and I want to see how SharePoint can help me how do I go about doing it? Often this is an ad hoc or process defined in your SharePoint governance. They contact the support team or the solution team which takes them through the SharePoint business value planning sessions (for lack of a better term).

The thing is, how are those users even going to know that SharePoint can help them in the first place? User adoption, training, evangelization and internal marketing can certainly help get the message out there, but a much simpler and cost effective method also exists (that should be done together with other methods). This method is rarely implemented.

Set up a SharePoint Services Offered page for your users internally. This page should be just like a consultant organizations would be. This is what we can do for you.

Really Simplified Example:

Gold Team Package – Your team works hard and shares information all the time. How can you improve sharing, retention and organization so that the team is more efficient? Try a SharePoint team site! In it you will get the following features:

  1. Share documents more easily and take advantage of alerts which let you know when content has been updated.
  2. Improve version control, and document integrity reducing the pain of looking up old versions of documents, or the pain of sifting through duplicated documents for the right version.
  3. Share announcements and important news easily.
  4. Keep track of important project/team contacts in one place.
  5. Distribute and manage tasks across the entire team so everyone can know what needs to be done.
  6. Keep everyone aware of important deadlines and dates with shared calendars.

Platinum Team Package – With the platinum team package you get all the benefits of a Gold Team Package but with some added advanced features that can really take your team or department to the next level!

  1. Collaborate together and build a knowledge base using a wiki.
  2. Push out important news, personal thoughts, or changes on a regular basis using blogs.
  3. Work collaboratively on preparing a meeting’s agenda, objectives, or to even help facilitate it using meeting workspaces.

Available Add On/Optional Services:

  1. Workflow Add On for Business Processes – If you have a business process that is difficult to monitor, audit, or work through we can help simplify it via a business process analysis session or two and streamline/automate it through SharePoint.
  2. Usage and Analysis Training – Ever wonder how you can improve your site? One way this can be done is by reading over what areas are used most often, and which areas are not. This can help you improve navigation and see what users like the most about your site.
  3. Site Management Training – So you have a site or would like to create a new one but don’t yet know how to manage navigation, permissions, or build lists/libraries? No worries this training will give you the jump start you need or greatly improve what will be possible in your site.
  4. Records Center Auditing – If you have important information that you need to ensure is stored, tracked, and kept for auditing purposes this can really help!

For each solution/option include how much training is available, or necessary as well as what other benefits they will receive. Try and make it really easy to navigate through and understand what is really available only a call or email away.

Users can now review the list of available solutions and pick what they think they want. If you think about it the cost is how much of their time is necessary. If your organization is large you can actually charge across departments/divisions using a revenue/cost transfer method. So you could ACTUALLY price these services out. This makes it easier for users to see what is available, and it makes it much easier on the support and solution teams because it is more standardized.

I don’t really see how anyone can have a governance plan and not do something like this (in their own way).

Just a thought that I hope helps,
Richard Harbridge

Explore posts in the same categories: Administration, News and Opportunities, SharePoint 2007, Tips and Tricks

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